Privacy Policy

RN Health Advocates

Effective Date: 9/1/23

RN Health Advocates (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or communicate with us, including via text message (SMS), phone, or email.

Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Mailing address
Information you voluntarily submit through contact or intake forms

Health-Related Information

Information you choose to share related to care coordination, advocacy needs, or medical concerns

Technical Information

IP address
Browser type
Device information
Website usage data via cookies or analytics tools

How We Use Your Information

We use your information to:

Respond to inquiries and service requests
Provide care coordination and patient advocacy services
Communicate regarding appointments, updates, or services
Improve our website and services
Comply with legal and regulatory requirements

Text Messaging (SMS) Communications

If you provide your mobile phone number and opt in, you consent to receive text messages from RN Health Advocates related to care coordination, appointment updates, and service communications.

Message frequency varies
Message and data rates may apply
You may opt out at any time by replying STOP
You may reply HELP for assistance

SMS consent is not required to receive our services.

We do not sell, rent, or share mobile phone numbers with third parties for marketing or promotional purposes.

Sharing of Information

We may share your information only as necessary:

With service providers assisting us in operations (under confidentiality obligations)
To comply with legal, regulatory, or court requirements
To protect the rights, safety, or property of RN Health Advocates or others

We do not sell or share personal information for advertising or marketing purposes.

HIPAA & Health Information

While RN Health Advocates is not always acting as a covered entity, we treat all health-related information with strict confidentiality and apply safeguards consistent with HIPAA standards when handling sensitive information.

Cookies & Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You may disable cookies through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights

You may:

Request access to your personal information
Request corrections to inaccurate information
Request deletion of your information, subject to legal obligations

To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

RN Health Advocates
Website: https://www.rnhealthadvocates.com/
Email: info@rnhealthadvocates.com
Phone: 623-335-2307